Rafael Corrêa Gomes

Rafael Corrêa Gomes

Why my Magento 2 is not generating Giftcard's code?

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Analyzing some orders workflow to a client we saw that in some orders the gift card code wasn’t generated. Inside the order’s details, it was showing as below.

Gift Card Accounts: N/A

Analyzing the situation it was caused because of one specific payment method, it was set as Authorize only and not Authorize & Capture, the gif card code is generated only when the invoice is created.

So if you did a test order and didn’t have the gift card code, try to invoice it, you will receive a new email with the code.

To check all the Giftcard codes generated you can go to the admin panel in Marketing > Promotions > Gift Card Account.

If you can you might able to fix it by changing the payment method to Authorize & Capture or restricting the payment methods allowed to buy the gift cards.

 
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